We may use the personal information we collect for the following purposes:

• To respond to your inquiries and provide the services you request.
• To send periodic emails or newsletters with relevant information about our services and promotions.
• To improve our website and enhance user experience.
• To analyze trends and gather statistical information to better understand customer needs.
• To comply with applicable laws and regulations.

We will not sell, trade, or rent your personal information to third parties without your consent, except as described in this Privacy Policy.

Your personal data is any information that can identify who you are, such as your name or a photograph of your face. It can also mean information that might not reveal who you are by itself, but it could identify who you are if someone has extra information to go with it. For example, your home address by itself is not your personal data, but your address AND your age together might be enough for someone to identify you.

We will make sure that personal data we hold about you is:
– Processed lawfully, fairly, and transparently
– Collected and used only for the lawful purposes we have identified
– Limited only to the personal data we need
– Accurate and kept up to date when we need to do so
– Held only for as long as we need; and
– Kept secure

Some personal data is especially sensitive, such as information about your health, or your race. This is called ‘special category data’ and if we have this information about you then we must take extra care to ensure your data is held securely and we only use it for lawful purposes.
We will also make sure we handle your personal data in line with other legislation that sets rules about how we handle your personal data. This legislation includes:
• the Regulation of Investigatory Powers Act 2000
• The Privacy and Economic Communications Regulations 2003
• the Telecommunications (Lawful Business Practice) (Interception of Communications) Regulations 2000
• the Communications Act 2003
• the Human Rights Act 1998
• the Defamation Act 1996
• the Equality Act 2010
• the Safeguarding Vulnerable Groups Act 2006

THE TYPE OF PERSONAL INFORMATION WE COLLECT
The personal information we collect about you depends on which SGI service you are using.
If you are studying with SGI, we may collect your;
– Name
– Proof of identity (e.g. passport)
– Address, email Address and Contact Phone Numbers, including emergency contact details
– Details relating to your qualifications, such as your Unique Learner Number and your previous qualifications
– Special Educational Needs (SEN) or Special Behavioural Needs (SBN) details
– Disability information (if relevant)
– Medical information (if relevant)
– Details related to any Safeguarding matters (if relevant)
– Details of any criminal convictions (if relevant)

This is not a complete list, and there may be times where we will need more details from you to help you achieve your best with SGI, or because we must by law. If we need more information from you, we will always explain why we need it.

HOW WE GET THE PERSONAL INFORMATION AND WHY WE HAVE IT
Most of the personal information we process is provided to us directly by you for one of the following reasons:
• To verify your eligibility
• To take payments and register you/your child
• To ensure our compliance with regulatory bodies
• If you have given us consent to do so, to let you know about some of SGI’s services or products and services we think you might be interested in
If you are studying with us, we may also receive some personal information indirectly:
Any Safeguarding information or Special Education Needs details that relate to you, so we can support you in your studies and help to protect you from harm. If we are sent this, it will usually come from your previous place of learning ro any keyworker you are known to.
Sometimes, we also need to process some personal data we hold so we can;
• Meet our contract responsibilities
• Pay salary and benefits to our staff
• Manage holiday and sickness for our staff
• Manage our claims for funding
• Manage our staff’s performance and achievement
• Safeguard you, other learners, other customers, our staff and any others
• Meet our responsibilities with regards to equality, diversity and inclusion
• Protect the health & safety of all, and meet our legal requirements with regards to health & safety
• Complete and process accident reports
• Handle disciplinary issues
• Provide education, support and advice to our learners and clients
• Promote our products and services;
• Include information in publications (where we are allowed to use personal data in this way);
• Manage our financial and staffing records; and
• Meet our other legal requirements

DATA SECURITY
We also have lots of security measures which we use where necessary to protect your personal data. Some of these may include:
• Lockable cupboards which can only be accessed by specific staff
• Password-protection on staff accounts and on particularly sensitive files
• Password changes at regular intervals
• Password-protected attachments for sensitive personal information sent by email
• Setting up computer systems so staff are only able to access areas of our network they need to do their job
• Not allowing personal data to be taken off site (as hard copy, on laptop or on memory stick) without appropriate safeguarding, such as encryption
• Secure and reliable back-up of data
• Strong and trustworthy IT security features
• Secure data flows across SGI
• Careful consideration and setting rules in place when sharing data with other organisations
• Only sharing data with other organisations where we have a lawful basis to do so
• Strong and secure on-site IT storage of our electronic data
• When destroying information, making sure that any information is destroyed by secure means;
• Constant review of the steps we are taking to help your data remain secure
This is not a complete list of everything we do, and we will always take steps to help make sure that personal data is kept secure.
As much as we can, we will try to make sure that information we hold about you is accurate and up-to-date. We will also try to hold the minimum information we need about you so we can meet the purposes we hold your data.

DATA SHARING
There are times where we may need to share your personal data with other organisations or people. When our only lawful basis to do so is your consent, we will always ask you for your consent before we share your information and you will have the choice whether or not we share your data. You have the option to remove consent at any time. To remove your consent, you can contact SGI’s Support Centre on 01273 567853 or by emailing info@sgieducation.co.uk
explaining which consents you would like to remove.

However, there may be times where we need to share your personal data with other organisations or people for other reasons that do not rely on your consent. This is when one of the following applies:
– We have a contractual or statutory obligation.
– We have a legal obligation.
– We have a vital interest (this means protecting someone’s life from harm).
– We need it to perform a public task.
– We have a legitimate interest.