These booking conditions set out the terms on which your contract with SGI International Ltd.

BOOKINGS & PRICES

We do our best to provide accurate and up-to-date information on our website, but errors may occur. Prices will be quoted to you and agreed by you prior to you making the booking. By making travel bookings through us, or otherwise purchasing any travel services offered by SGI International Ltd, you warrant that 1) you have the legal authority to create a binding legal obligation through parent/legal guardians where necessary; 2) you accept and agree to all the Terms presented herein; and 3) all information supplied by you for the purposes of that booking is true, accurate, current, and complete to the best of your knowledge.

BOOKING ON BEHALF OF OTHERS:

If you make a booking for anyone other than yourself, you are considered the designated contact person for those other travellers. You represent and warrant that you are legally authorised to act on their behalf; that you have obtained all required consents; and that you will inform them of these Terms and warrant that they accept and agree to them. You are also responsible for making all payments due for your booking; notifying us if any changes or cancellations are required, and keeping the other travellers informed of all information relevant to your trip.

To help us provide you with the very best services at the lowest possible prices and avoid confusion and misunderstandings, we ask that you read the Terms & Conditions (the “Terms”) below carefully. By booking, registering for, making a payment towards, or participating in a tour or other travel product or service with SGI International Ltd, Inc. (“SGI International Ltd,” “we,” or “us”), you agree to the Terms that apply to that package in effect at the time of your booking. These Terms represent a legally binding contract.

CONFIRMATION:

After we receive your booking and deposit, we’ll send you a confirmation email and a receipt of payment. FAQs and other informative attachments may also be sent to you along with notifications and payment reminders. From the time of your booking confirmation until your final payment; your price may only be changed if: 1) you request Changes or Customisations to your booking; 2) New or increased government taxes or fees are implemented that apply to your package or its components; 3) vendor costs applicable to your package or its components increase. Under any of these circumstances, we will inform you how your package price will be affected.

Once your booking is fully paid, the package price will not change, unless: 1) you request Changes or Customisations to your booking; 2) new or increased government taxes or fees are implemented that apply to your package or its components. In either case, we will inform you how your package price will be affected. Your booking will exist from the moment we receive payment of the deposit from you and is made on the terms of these Booking Conditions.

CANCELLATION

We reserve the right to cancel your booking and impose applicable cancellation charges. If we subsequently become aware of any circumstance, medical condition or disability that you have not made us aware of where we reasonably believe that your chosen package is not suitable for you or where you are not travelling with an accompanying person who can provide the assistance required. Where we cancel in these circumstances, we will not be liable for refunds or any other costs, damages or expenses that you incur.

You can cancel your booking at any time. A request to cancel must be made in writing and must be by email to info@sgieducation.co.uk. The cancellation will take effect from the day the written cancellation is received by us. Written cancellations by email are accepted and emails should contain read receipts to ensure our team has been able to read the cancellation request.

Since we incur costs in cancelling your booking you may be required to pay a cancellation fee, which will include an administration fee calculated per person (you may be able to recover these costs under the terms of your travel insurance policy if the reason for your cancellation is covered under its terms).

We will advise you of the cancellation fee applicable to your booking, which is likely to increase the closer to departure that the cancellation is made by you. The cancellation fee applied will include our administration fee and be the total price of your package less any cost savings (such as refunds secured from our suppliers) and income we may receive if we are able to resell the travel services forming your booking. Where such savings and/or income have been received by us, we will pass these back to you. Please note that certain travel arrangements may not be refundable after a reservation has been made and our bookings are non-refundable save for the 14-day period after the deposit has been made.

Any request to cancel such travel arrangements could incur a cancellation fee of up to 100% of that part of your booking arrangements.

We reserve the right in any circumstances to cancel your booking. However, we will not cancel your booking within 4 weeks of departure, except where it is necessary to do so due to:

1. Your failure to pay the balance by the due date;

2. Unavoidable and Extraordinary Circumstances; or

3. The minimum group number required for the booking to proceed has not been met making it non-economical for us to operate the booking (the applicable minimum number for the booking will be the responsibility of the lead booker, together with the applicable time limit by which we need to tell you if the booking needs to be cancelled).

We reserve the right to cancel your booking due to any failure to pay the full balance when they fall due. If we cancel your booking, you will not be entitled to a refund of all monies you have paid; or an alternative booking of comparable standard.

FLIGHT DELAY, CANCELLATIONS AND DENIED BOARDING

When the reason for a flight delay is out of our control, this is deemed as an “extraordinary circumstance” in which you agree we have no liability for any claim involving the airline. If a flight is cancelled it is not our obligation to recompense any compensation nor our duty to recover any claim from the airline on your behalf. However, as a gesture of goodwill, we will offer a value comparison on credit if the total duration of the trip has been shortened, or refund a pro-rata daily booking price to the customer. Credit for future bookings will be made available at a pro-rata daily booking price. In the event the travel service is severely impaired, or the trip has been significantly shortened, you can withdraw from the booking entirely at your own cost.

CHANGES TO BOOKINGS

If you wish to change your booking after our booking confirmation has been issued, we will try our best to make these changes for you, but please note that this may not always be possible. Any request to make a change must be made in writing to us. Changes may be made prior to your departure but are subject to availability and you may be required to pay an administration fee plus any extra costs we incur in making this change for you. These costs may increase the closer to your departure date that the changes are made, so it is important that you contact us as soon as you become aware that a change is necessary. Please note that certain travel arrangements may not be changeable after a reservation. Any request to change such travel arrangements could incur a cancellation fee of up to 100% of that part of your booking arrangements.

We plan the arrangements for your booking many months in advance and occasionally we may have to make changes to confirmed arrangements. We sometimes use the services of independent suppliers such as airlines, hotels and transportation agents over whom we have no direct control. It is a term of your booking that we are able to make changes to any part of your booking and we reserve the right to do so. If the change we make is insignificant, we will let you know. An insignificant change includes a change of airline/carrier or aircraft type, a change of accommodation to another of the same or higher standard and an alteration to your outward and/or return flights by less than 24 hours. If we are constrained by circumstances that are beyond our control to alter significantly any of the main characteristics of travel services included in your booking (“Significant Change”), you can either (i) have the choice of accepting the change, (ii) accepting a credit of the total daily value for any time missed. In exceptional circumstances, we may at our discretion refund part of the trip value. Compensation will not be payable where the Significant Change made by us is due to unavoidable and extraordinary circumstances which means a situation that is beyond our control, the consequences of which could not have been avoided even if all reasonable measures had been taken. (“Unavoidable and Extraordinary Circumstances”). Examples of Unavoidable and Extraordinary Circumstances include but are not limited to, technical or maintenance problems with transport or airline, changes imposed by rescheduling or cancellation of flights by an airline or main charterer, the alteration of the airline or aircraft type, war or threat of war, riot, civil strife, terrorist activity, natural disaster, industrial dispute, disease, epidemic, pandemic, industrial or nuclear disaster, bad weather, fire and all similar events beyond our control. In the event of any of the above, we will keep parties duly informed as soon as practicable whilst endeavouring to continue the booking as intended.

We can transfer the booking of one person to another person where they satisfy the conditions that apply to your booking, provided we receive notice in writing no later than 28 days before your departure date. Both you and the person taking your place will be responsible for paying the costs we incur in making this transfer. Any such payments due in this regard must be paid to us in advance. The costs may vary subject to the change request.

PLEASE NOTE: Travel insurance to cover your whole party is compulsory for all bookings made and it is a condition of us accepting your booking that you have made adequate insurance provision to cover your party.

PASSPORTS / VISAS / HEALTH:

It is your responsibility to ensure that you check and meet the specific entry, passport, visa, health, Covid-19 and immigration requirements for your booking. We will only provide you with general information about this. You should check these with the relevant Embassies and/or Consulates prior to booking and throughout the duration of your booking, including upon your return. You should also contact your doctor or a specialist medical centre for details of any health measures you will need to take prior to departure. Please note that requirements do change so it is important that you keep up to date with these at all times prior to your departure.

You will need a valid passport to travel to the destination. Some destinations require visas depending on the passport holder’s nationality. The latest travel advice can be obtained from the Foreign and Commonwealth Office. If you do not hold a British passport, including EU nationals, you should obtain up-to-date advice for your specific passport and visa requirements from the Embassy, High Commission or Consulate at your destination(s) and any countries that you may be travelling through. We do not accept any responsibility if you are either unable to travel (or return) or incur any other loss because you have not complied with any applicable requirements.

PAYMENT TERMS

When you make a booking you will be required to pay a minimum deposit value of 25% of the total booking. Instalments will then follow every three months thereafter of equivalent sums as part of the fixed payment schedule. You will have the option to pay in full or via instalments. Deposits are non-refundable after 14 days (but where possible deposit payments can be transferred to a replacement if a member of your party becomes unable to travel. Interim payments may then be required (which we will notify you of), but in any event the final balance must be paid by the last instalment date or in extenuating circumstances no later than 28 days before the date of travel.

If for any reason the instalment payments and/or balance is not paid in time, we reserve the right to cancel your booking arrangements. Unfortunately, there are certain costs that we have no control over. Whilst it is not our intention to change the price of your booking once it has been confirmed and the deposit has been paid, we reserve the right to apply surcharges after you have booked where there have been changes in:

1. the airline, accommodation, catering, or transportation costs

2. the level of taxes or fees imposed by the country, third parties including tourist taxes, landing taxes or embarkation or disembarkation fees at ports and airports; or

3. exchange rates.

If you decide to cancel due to a price increase, you will be liable to pay up to the full payment amount. Further instalment payments or payment in full is non-refundable (unless exercised within statutory 14 days) as at the time of making the payments after the set date, we will have already made payments to third-party providers for your booking, which is not recoverable. Should we choose to do so, we can endeavour to recover funds already paid to our service providers in order for funds to be returned. Refunds are processed within ten weeks of being requested.

TRAVEL INSURANCE:

As a condition of booking, you are required to take out adequate travel insurance for yourself. Such travel insurance should cover you against the cost of cancellation, the cost of assistance, including repatriation, in the event of accident or illness or death, loss of or damage to baggage/equipment, loss of money and other expenses. It must also include cover for all activities you have booked including cover for sports injuries or fatalities for sports participants. It is a condition of us accepting your booking that you have made adequate insurance provision and any such insurance if claimed does not compromise us or is liable against us whatever the circumstances. By agreeing to these terms, you accept there is no liability to us and any such claim will be a breach of these terms and contract. Travel Insurance should be in place from the date the booking is confirmed, and deposit is paid. If you travel without adequate travel insurance cover, we will not be liable to you for any losses howsoever arising where cover would otherwise have been available. We reserve the right to refuse you access to the booking if you do not have travel insurance.

YOUR BEHAVIOUR

As a requisite of the booking, you accept to behave in a manner that is appropriate whilst you are serviced with us and in accordance with our code of conduct which is provided to the responsible party/booking lead. If, in the opinion of our company representatives/tour managers/agents, your behaviour or the behaviour of anyone in your group or the behaviour of the group as a whole is such that:

1. it is likely to cause: distress, damage, injury (or death), danger or annoyance to any person (including but not limited to, our customers, employees and any third party) or property;

2. it is in breach of any applicable local laws; or

3. it entails the use of drugs or alcohol collectively (“Inappropriate Behaviour”), we reserve the right to terminate all of the arrangements immediately for the applicable group member or, where applicable, the group as a whole and you will not be entitled to receive a refund for any part of the booking remaining.

If we terminate your arrangements as a result of your or a group member(s) or the group as a whole’s Inappropriate Behaviour, we (or where applicable our suppliers), will not be responsible for paying any expenses or costs (including any legal expenses/costs) that you incur. You will also be responsible for paying for any loss, compensation and/or damage that results from such Inappropriate Behaviour. We reserve the right to make a claim against you for any loss, damages, compensation, costs and expenses (including legal costs/expenses) (“Losses”) incurred as a result of your Inappropriate Behaviour and you agree to indemnify us in respect of such Losses. In furtherance of potential loss against us, our providers you or your booking lead will surrender a damage deposit payment.

HOSTING:

We do not have control over the organisation of your hosted accommodation and work through our appointed accommodation agents to provide you with this service. We always endeavour to work with the providers that provide this service, and all efforts are made to match you up in suitable accommodation. It is your responsibility to notify us if you feel the hosting included in your booking is unsatisfactory quality.

FINANCIAL PROTECTION

As an educational provider, we put together the components of the booking and take payment from you (essentially creating the booking especially for you), and therefore we are considered unless otherwise stated ‘exempt’ from needing to hold an ATOL licence itself. The EU directive on linked travel arrangements (EU Directive 2015/2302) excludes from its scope of protection trips that are offered or facilitated on an occasional basis and only to a limited group of travellers. For the purpose of your booking, we are facilitating you on an occasional basis. We organise and sell our trips without ATOL protection and the linked services for flight and accommodation are not classed as a package. For avoidance of doubt, we are not an exclusive travel company and therefore do not subscribe to ATOL requirements or provide full financial protection to our consumers.

COMPLAINTS PROCEDURE:

In the unlikely event of there being something not to your liking about your booking, you must inform us in writing without undue delay to allow us to try and remedy If the problem cannot be resolved, you must send us a written complaint as soon as possible and no later than within 28 days of the end of your booking in order that we can investigate fully. We certainly hope that we can resolve any complaints amicably with you. If you do not follow the requirement to raise your complaint whilst on the booking, we will be denied the opportunity to investigate and resolve it and this may affect your rights under your booking.

You must tell us without undue delay if you believe that there has been improper performance or failure to perform any of the services for your booking. Where we, or our suppliers, have failed to perform or have improperly performed we will investigate in full. You accept we will not be liable where the failure to perform or improper performance of the services forming your booking is due to: another member of the group; a third party unconnected with the provision of the services included in your booking, which is unforeseeable or unavoidable; or Unavoidable and Extraordinary Circumstances.

Nothing in this agreement shall limit or exclude our liability for:

1. death, personal injury or illness caused by our negligence; or

2. fraud or fraudulent misrepresentation or willful default.

Except where the exceptions in (a) and (b) above apply, our liability shall be limited to a maximum of two (2) times the cost of your booking. Our liability will also be limited in accordance with and/or identical to:

1. the contractual terms of the suppliers that provide the services that form your booking, which are incorporated into your booking.

Where we organise a sporting event for you, we will ensure that your booking is put together using suppliers who follow local standards. You acknowledge that we use reasonable skill and care to introduce you to appropriate opposing teams. You acknowledge that for these purposes we have undertaken basic checks but have not undertaken a detailed assessment of the appropriateness or suitability of the team and we have no involvement with the opposing team beyond this.

You acknowledge that participation in sporting activities carries risk of death or personal injury and that, save where caused by our negligence, we do not accept liability for death or personal injury arising out of or in connection with your participation in a Sporting Activity or any activity in the booking whether due to the travel, conditions, facilities, catering, the acts or omissions of any Participant towards another Participant (including but not limited to you, any member of your group or opposing team) participating in the sporting activities or otherwise. You must assess on each occasion whether you, those with whom you are travelling or are in your travelling party and/or those for whom you are responsible, should Participate in a Sporting Activity and this is your decision alone. We recommend you obtain appropriate insurance cover as set out above.

If we are unable to ensure your return, as agreed in your booking, because of Unavoidable and Extraordinary Circumstances, we will not be responsible for covering cost of necessary accommodation.

Any such excursions or activities that you may choose to book or pay for whilst you are on holiday do not form part of the tour you have booked with us and we will not be liable for these.

ADDITIONAL ASSISTANCE

If you find yourself in difficulty you can ask us to provide appropriate assistance, which we will provide where possible without undue delay. In particular, we can provide appropriate information on health services, local authorities and consular assistance, help you to find alternative arrangements and make distance communications. You will be required to pay any costs that we incur in assisting you if the difficulty you find yourself in is due to your own fault. Our call-out rate is £150 plus VAT per hour for professional assistance.

JURISDICTION

These terms are made subject to English law and the jurisdiction of the English Courts. Note, if any part of these terms and conditions are found to be invalid or unenforceable, then the remainder of these booking conditions will not be affected and will remain valid and enforceable.

DATA PROTECTION:

The data you provide to us when you make your booking (including sensitive data, data relating to minors, your name, passport details, address and dietary requirements) will be passed to our suppliers (such as hotels, airlines and transport companies) and/or other necessary organisations for the provision of your travel arrangements. This means that this data may also be provided to public authorities if required by them, or as required by law. In the absence of passing this data as described above, it will not be possible for your tour to be arranged. We apply appropriate security measures to protect your data. However, if you are travelling to a country outside the European Economic Area, controls on your data protection may not be as strict. We will only pass sensitive data to people responsible for your travel arrangements and where we have your prior consent to do so. We will handle your personal data in accordance with the terms of our privacy policy at all times. Please refer to this for further information.

INCLUDED SERVICES: Varies by package; see the “included features” list on the package page.

NOT INCLUDED: For most of our packages, unless otherwise noted, the following items are not included in the advertised package price:

excess baggage fees

advance seat reservations

entry visa fees

optional extensions & excursions

personal, baggage & travel insurance

gratuities

beverages

items not specifically mentioned in the itinerary or “included features” list

any items of a personal nature

UNUSED SERVICES:

Unused services cannot be refunded once the booking has been complete. No refund can be made for absence by travellers from any part of the itinerary.

ACCOMMODATIONS

Our packages include carefully selected hotels. Advertised prices are for single occupancy beds in shared apartments. Single, double or triple occupancy rooms. Special requests (bedding, smoking preference, etc.) are subject to availability and confirmation by the hotel or cruise line.

OPTIONAL EXCURSIONS

Any activity, transportation, meal, product, or service listed as optional and not expressly included in the itinerary or price of a package is considered an Optional Excursion. In most cases, these Optional Excursions are offered by Third Party Suppliers. Some may be purchased from us with your booking, while others must be selected and paid for in destination, sometimes in local currency. We cannot guarantee the availability of Optional Excursions, and for those paid for at the destination, we cannot guarantee the price. If an Optional Excursion you paid for with your booking is not available, we will refund your payment for that excursion. We make no warranties and expressly deny any claims or liability whatsoever, including loss of enjoyment, arising from participation in, or the lack of availability of, Optional Excursions or any information provided by us or our representatives about these Optional Excursions.

ITINERARY:

We make every effort to ensure the booking runs smoothly and according to the schedule. However, international travel is complex, and we reserve the right to modify our itineraries as we deem necessary to keep everything running comfortably which may vary from time to time. Please refer to the latest version of your itinerary prior to travel, which we will also send you prior to departure. The planned itinerary is representative of the types of accommodations, transport and activities planned, but the actual itinerary, including routes, schedules, amenities, modes of transport, and other items, may still be subject to alteration or substitution without prior notice due to circumstances on the ground or upon recommendation of our partners in the destination. In these cases, we will make every effort to ensure the changes result in an equivalent or better experience for our travellers. We will not be held liable for any damages related to these alterations. In rare cases, due to circumstances beyond our control (see Force Majeure below), and for the safety, comfort, and well-being of our travellers, it may become necessary to make major changes to our itineraries, including omitting certain destinations or segments of a booking or even cancelling a departure entirely. Should this occur, we will inform you as soon as reasonably possible. We will also make every effort to obtain refunds from our suppliers for the unused services, which we will refund to you. However, it may not be possible to obtain refunds from all of our suppliers and we cannot guarantee a refund of your entire package price.

FORCE MAJEURE:

Certain unexpected circumstances may arise, such as (but not limited to) weather events, pandemics, quarantines, border closures, acts of governments or authorities, wars, hostilities, political uprisings or civil disturbances, riots, strikes, terrorist activities or the threat of terrorist activities, criminal acts committed by third parties, defects of vehicles or breakdown in the equipment, or an Act of God, that are beyond anyone’s control, which force cancellation or disruption of services. These circumstances are considered a force majeure. We will not be held responsible or liable in any way for such events, including death, bodily injury, illness, damage, delay, or other losses caused by such events. While we will always strive to assist our travellers wherever they are in the world when such circumstances occur, any losses or costs resulting from these events will be the responsibility of the traveller.

THIRD-PARTY SUPPLIERS

We make arrangements with airlines, hotels and other accommodation providers, coach companies, transfer operators, shore excursion operators, tour and local guides, activity providers, and other independent parties (“Third Party Suppliers”) to provide you with some or all of the components of your booking. Third-party suppliers may also engage the services of local operators and sub-contractors. We take great care in selecting Third Party Suppliers, but we do not supervise or control these suppliers and cannot be responsible for their acts or omissions.

In the absence of our own negligence, we shall not be responsible for any cancellations, delays, diversions or substitution of equipment; loss or damage to baggage or property; injury, illness, or death; or any claims, losses, damages, costs or expenses arising out of inconvenience, loss of enjoyment, upset, disappointment, distress or frustration, whether physical or mental, resulting from any act, omission, error or negligence whatsoever by air carriers, rail, coach & ship cruise companies, hotels, transportation companies, other persons providing any of the services and accommodations to travellers, or any other person not our direct employee or under our exclusive control. Air carriers, rail, coach & ship cruise companies are not to be held responsible for any act, omissions, or events during the times that passengers are not aboard their aircraft or conveyances. We are not responsible for any criminal conduct by third parties.

The international carriage of passengers is subject to international conventions and treaties, where applicable. These international agreements limit and, in some cases, exclude the carrier’s liability to travellers. Where any claim or part of a claim (including those involving death or personal injury) concerns or involves any travel arrangements (including the process of getting on or off the transport concerned) provided by any air, sea, inland waterways, rail, or road carrier or any stay in a hotel, there will be no liability held by us in that situation.

PARTICIPATION

If you purchase a booking that includes flights and/or transfers, you are responsible for making all necessary arrangements and allowing sufficient time to embark on these flights or transfers. If you miss your flights or transfers, contact us without delay. If you purchase a booking that does not include flights or transfers you are responsible for making your own way to the booking starting point. We will provide instructions for how and where to meet your group, manager, or guide. If for any reason you are unable to make it to the starting point on time, contact us without delay. We will make all reasonable efforts to assist you in making alternate arrangements to join your booking, but you are responsible for any extra costs incurred, and no refunds will be issued for unused services.

CONCIERGE

Should you require a tour representative for your booking you’ll be accompanied by a professional tour manager who is an authority on the destination and is responsible for the coordination of our travellers and for the smooth operation of the tour. The decisions of the tour manager are final on all matters likely to affect the safety or well-being of all travellers participating in the booking.

GROUP PARTICIPATION:

On our group tours, you’ll usually be travelling with a group of strangers, and this can sometimes be challenging, especially in a foreign country. To avoid any discord within our groups and to provide our travellers with a positive experience, we reserve the right to reject or remove any traveller whose behaviour is determined to be incompatible with the group. If you fail to comply with a decision made by our tour manager, behave in a way that is judged to cause or likely to cause danger, distress, or material annoyance to others, interfere with the wellbeing or mobility of the group, are deemed to be fractious to the group, at the sole discretion of us and/or our tour managers and representatives, we may ask you to leave the tour. In this case, we will not refund any portion of the package cost, and all expenses incurred by the termination of the touring program are your responsibility. We will inform the security services who will act accordingly to escort you from all premises and facilities in which you booked. We may also elect not to carry you on any future trips.

AGE REQUIREMENTS:.

Travellers under 18 years at the time of travel are considered minors. Minors must be accompanied by an adult 21 years or older. Each adult accompanying one or more minors is jointly and individually responsible for such minors’ behaviour, well-being, supervision, and monitoring. If the consent of a parent, guardian, or any other person is required by applicable law for any minor to travel, the accompanying adult is responsible for securing all consents and documents and ensuring that they and the minor(s) meet all legal requirements to travel, to enter into and depart from applicable countries and regions. We will not be responsible for any fees, damages, or losses that may result from failure to secure necessary consents, permits, and approvals.

TRAVELERS WITH DISABILITIES OR DIFFICULTIES:

Travelers requiring any type of special assistance must notify us of their requirements at the time of booking. We will make reasonable attempts to accommodate such special needs and to notify our airline and other partners of these requirements. However, we cannot guarantee that all disabilities or difficulties can be accommodated, especially in foreign countries and remote locales. Our coaches are generally not equipped to handle wheelchairs. Due to the nature of our itineraries, we cannot accept travellers who require service animals. We regret that we cannot provide individual assistance to travellers for walking, dining, entering and exiting motor coaches, and other transportation vehicles, or to assist with other personal needs.

Our itineraries often feature sightseeing and other activities which may involve strenuous activities such as endurance sports, walking up steps or over uneven surfaces, ascending to high elevations, or travelling in small groups. In general, travel conditions in some countries may be more difficult than what you are accustomed to. It is the responsibility of all travellers to consider their abilities, consult with appropriate medical personnel, and determine if they are in sufficient physical condition to comfortably undertake the requirements of each itinerary. If you are uncertain, please contact us to discuss.

If during travel, our representatives become concerned that your physical health or mental condition may make it unsafe for you to continue to participate in the planned itinerary, they may ask you to avoid certain activities. In extreme cases, we or our representatives may ask you to leave the tour. In this case, we will make reasonable attempts to transport you to the appropriate airport or other departure point, but otherwise, you will be responsible for all costs incurred. In either case, there will be no refund of unused services. You grant us and our representatives permission to discuss your situation, including your physical health or mental condition, and share any information we deem relevant with any travel companion, family member, medical professional, designated emergency contact, or other person we believe would be necessary or appropriate to deal with such concerns, at our sole discretion. Also see Emergency Medical Treatment. We recommend you carry travel insurance.

ACCEPTANCE OF RISK:

You acknowledge that travel, especially to foreign and remote destinations, may involve some risk to your health and safety. The degree and nature of personal risk involved depend on the products or services booked and the location(s) in which a product or service operates. There may be a significant degree of personal risk involved in participating in physical and/or high-risk activities.

By booking with us, you acknowledge that you have considered the potential risks, dangers and challenges, and your own personal capabilities and needs, and you assume responsibility for all such risks. You agree to take all prudent measures in relation to your own safety while travelling, including but not limited to the proper use of safety devices (including seatbelts, harnesses, flotation devices, and helmets) and obeying all posted signs and oral or written warnings regarding health and safety. Absent any negligence on our part, We will not be held liable for any claims or causes of action arising from any losses, damages, injuries, or death resulting from failure to comply with safety instructions or warnings or the risks inherent in travel and participating in adventurous activities included in our itineraries or otherwise offered by us or our representatives.

EMERGENCY MEDICAL TREATMENT:

Should any medical emergency arise that precludes your ability to consent to emergency treatment when such authorization is required, we or our representatives will endeavour to communicate with your travel companions or previously designated emergency contact to request permission for any necessary treatment. If our representatives believe, at their sole discretion, that time or circumstances do not permit such communication, you authorize our representatives to consent on your behalf to any medical treatment, including all types of medical examinations, diagnoses, medication, treatment, or physician or hospital care, that is deemed advisable by, and is to be rendered under, the supervision of any physician or surgeon. You agree not to hold us or our representatives responsible for actions relating to any such medical or emergency treatment.

BAGGAGE & PERSONAL EFFECTS:

We will send you specific baggage allowance information at least 14 days prior to departure. If you exceed the baggage limits, you may be subject to excess baggage charges assessed by the airlines. You are responsible for safeguarding your luggage, valuables, and other personal effects, including any items purchased while on tour, while in your possession. We are not responsible for lost or stolen personal items. Luggage or other personal items that are damaged by our airline partners are the responsibility of the airline. Should this occur, be sure to submit a baggage claim form before exiting the airport, typically in the baggage claim area.

LOCAL PURCHASES:

We make every effort to give you an opportunity to browse local markets, shops and stores, time permitting. Some itineraries include scheduled stops at speciality stores or factories where you can view a demonstration of local merchandise. If you decide to purchase these or any other items while on tour, you are responsible for those purchases. We are not responsible for the quality or authenticity of these items. It is always a good idea to compare and to thoroughly inspect all merchandise before leaving the store or shop, as most stores will not permit you to return or exchange purchased items. Prices may not include shipping/handling fees or customs charges. We are not responsible for the delivery or receipt of any item you purchase while travelling.

LOCAL LAWS:

During travel, you must always comply with the laws and regulations of all places visited. Committing any illegal act may result in your removal from a tour and put you at risk of fines or punishment by local authorities, for which we cannot be held responsible.

FLIGHT DELAY, CANCELLATIONS AND DENIED BOARDING

When the reason for a flight delay is out of our control, this is deemed as an “extraordinary circumstance” in which you agree we have no liability for any claim involving the airline. If a flight is cancelled, it is not our obligation to re-book your flight, recompense you, apply for dispensation, compensation or our duty to recover any subsequent right, claim or entitlement from any third party including airline on your behalf. However, as a gesture of goodwill, we may offer a value comparison on credit, if the total duration of the trip has been shortened, your fees have been paid for the booking and no refund on a pro-rata daily booking price will be required to the customer. Credit for future bookings may be made available only in the event the travel service is severely impaired, or the trip has been significantly shortened (by more than 48 hours), only then would you be able to withdraw from the booking entirely, which would be at your own cost and not refundable. You will acknowledge that once you have made payment for services, these are on-costs to third party suppliers to reserve your booking and arrangements for your bookings which are not held by our company which you will indemnify in any event, force mature or subsequent issue.

YOUR INFORMATION & PRIVACY

PRIVACY POLICY:

When you make a booking, we require certain personal information (see below). When you use our website, sign up for our newsletter, or interact with us in other ways, we may collect additional or other information, as described in our Privacy Policy. By using our website, booking travel with us, or submitting any personal information to us, you indicate your acceptance of our Privacy Policy.

IMAGES & MARKETING:

While participating in any of our packages, images, photos, or videos may be taken by us, our representatives or contractors, or other participants that may contain or feature you. You consent to any such pictures being taken and grant a perpetual, royalty-free, worldwide, irrevocable license to us, our contractors, sub-contractors and assigns, to reproduce for any purpose whatsoever (including marketing, promotions and the creation of promotional materials by or with sub-licensees), in any medium whatsoever, whether currently known or hereinafter devised, without any further obligation or compensation payable to you. We offer this package at a discretionary rate.